Returns & Exchanges

At Kronos AV, we want you to be completely satisfied with your high-fidelity audio equipment, which is why we offer a 14-day return window for most products. Items must be returned in their original packaging with all accessories included to qualify for a full refund or exchange.

Return Process

• 1.
  Request Authorization

  Contact our support team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.

• 2.
  Secure Packaging

  Carefully pack your electronics in their original manufacturer box, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.

• 3.
  Shipping and Tracking

  Affix the return label to the exterior of the box and ship the package using a tracked service; we recommend purchasing insurance for high-value audio components.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund or store credit within 5 to 7 business days.