Frequently Asked Questions
Expert support for your high-fidelity audio journey.
What is the standard shipping timeframe for high-end audio equipment?
Most orders are processed within 1-2 business days. Due to the sensitive nature of premium electronics, we use specialized couriers with estimated delivery times of 3-5 business days depending on your location.
Do you offer professional installation services?
Yes, Kronos AV provides bespoke installation services for complex home cinema and multi-room audio systems. Please contact our technical team to schedule a consultation.
What is your return policy for opened electronics?
We offer a 14-day return period for most items. To be eligible for a full refund, products must be returned in their original packaging with all accessories included. A restocking fee may apply to items with visible signs of use.
Are all products covered by a manufacturer warranty?
Every product sold by Kronos AV is 100% authentic and comes with a full manufacturer's warranty. The duration varies by brand, typically ranging from 1 to 5 years.
Can I trade in my old Hi-Fi equipment?
We do offer a generous trade-in program for select high-fidelity components. Submit your equipment details through our 'Trade-In' portal to receive a valuation against your next purchase.
Do you provide international shipping?
Yes, we ship to many countries worldwide. International shipping costs and duties are calculated at checkout based on the weight of the equipment and the destination country.